1. Introduction

At The Universal Story ("we," "our," or "us"), we strive to provide high-quality content, products, and services that meet or exceed our customers' expectations. This Refund Policy outlines our procedures regarding returns, refunds, and cancellations for purchases made through our website (the "Site").

Please read this Refund Policy carefully before making any purchases. By purchasing products or services from us, you agree to be bound by this Refund Policy.

2. Digital Products and Downloads

2.1. E-books, PDF Guides, and Other Digital Downloads

Due to the nature of digital products, all sales of e-books, PDF guides, and other digital downloads are final once the download link has been accessed or the product has been downloaded. We do not offer refunds for these items unless:

• The download link provided to you is non-functional
• The file is corrupted and cannot be opened
• The product is substantially different from what was described

If you experience any of these issues, please contact us within 7 days of your purchase, and we will work to resolve the problem or provide a refund at our discretion.

2.2. Online Courses

For online courses, we offer a 14-day money-back guarantee from the date of purchase, provided that:

• You have completed less than 25% of the course content
• You provide a valid reason for requesting a refund

To request a refund for an online course, please contact us at [email protected] with your order number and reason for the refund request.

3. Subscription Services

3.1. Newsletter Subscriptions

If you have paid for a premium newsletter subscription, you may cancel your subscription at any time through your account settings or by contacting us. Cancellation will be effective at the end of your current billing period, and no refunds will be provided for the remainder of your billing period.

3.2. Membership Subscriptions

For membership subscriptions, we offer the following refund options:

• Monthly subscriptions: You can cancel at any time, and the cancellation will take effect at the end of your current billing cycle. No partial refunds will be issued for the remainder of the month.
• Annual subscriptions: If you cancel within 14 days of your initial purchase, you may be eligible for a full refund. If you cancel after 14 days, you will continue to have access to your membership benefits until the end of your billing period, and no partial refund will be provided.

To cancel your subscription, please log in to your account and follow the cancellation instructions or contact our customer support team.

4. Physical Products

4.1. Return Eligibility

For physical products (such as merchandise, printed books, etc.), you may return items within 30 days of delivery for a full refund of the purchase price, provided that:

• The items are in their original condition and packaging
• You have proof of purchase (order confirmation or receipt)
• The items are not personalized or custom-made

4.2. Return Process

To return a physical product, please follow these steps:

1. Contact our customer service team at [email protected] to initiate your return and receive a Return Merchandise Authorization (RMA) number.
2. Package the item securely, including the RMA number on the outside of the package.
3. Ship the package to the address provided in our return authorization email.

Please note that return shipping costs are the responsibility of the customer, unless the return is due to our error (such as shipping the wrong item or a defective product).

4.3. Refund Process for Physical Products

Once we receive your returned item, we will inspect it to ensure it meets the conditions outlined above. If the return is approved:

• The purchase price will be refunded to your original payment method
• Processing time for refunds is typically 5-10 business days, depending on your payment provider
• Shipping costs are non-refundable unless the return is due to our error

If a return is not approved, we will contact you to explain why and discuss next steps.

5. Events and Workshops

5.1. Cancellation by Customer

For events, workshops, or webinars, our refund policy is as follows:

• Cancellations made more than 14 days before the event: Full refund
• Cancellations made 7-14 days before the event: 50% refund
• Cancellations made less than 7 days before the event: No refund

Alternatively, you may transfer your registration to another person at no additional cost, or apply your payment toward a future event within 6 months of the original event date.

5.2. Cancellation by The Universal Story

If we cancel an event or workshop for any reason, you will be offered:

• A full refund of your registration fee
• The option to transfer your registration to a rescheduled date or alternative event

Please note that we are not responsible for any additional costs you may have incurred in relation to a canceled event, such as travel or accommodation expenses.

6. Consulting and Custom Services

For consulting services, custom projects, or personalized content creation, our refund policy is as follows:

• If you cancel before work has begun: Full refund of any deposit or advance payment
• If you cancel after work has begun: Partial refund based on the percentage of work completed
• If the project is completed and delivered: No refund unless the deliverables do not meet the agreed-upon specifications

For custom services, a detailed contract with specific terms will be provided and will supersede this general policy.

7. Exceptions and Special Circumstances

7.1. Technical Issues

If you experience technical difficulties that prevent you from accessing or using a purchased product or service, please contact our support team at [email protected]. We will work to resolve the issue promptly. If we cannot resolve the technical issue within a reasonable time frame, we may offer a refund at our discretion.

7.2. Promotional or Discounted Items

Products or services purchased at a promotional or discounted rate may have different refund policies, which will be clearly communicated at the time of purchase.

7.3. Force Majeure

In the event of circumstances beyond our control (such as natural disasters, acts of terrorism, or widespread technical failures), we reserve the right to modify our refund policies as necessary.

8. Fraudulent or Abusive Refund Requests

We reserve the right to refuse refund requests that we believe are fraudulent or abusive, or from customers who have established a pattern of excessive returns or refunds.

This includes, but is not limited to:

• Multiple refund requests from the same customer within a short period
• Evidence of downloaded materials being copied or shared before requesting a refund
• Misrepresentation of issues or problems with products or services

In such cases, we may suspend or terminate the customer's access to our products and services.

9. How to Request a Refund

To request a refund, please:

1. Email our customer support team at [email protected]
2. Include your order number, purchase date, and the product or service in question
3. Provide a clear explanation of the reason for your refund request
4. If applicable, include any relevant documentation or evidence supporting your request

We aim to respond to all refund requests within 2 business days and to process approved refunds promptly.

10. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes to this policy will be posted on this page with a revised "Last Updated" date at the top. We encourage you to review this Refund Policy periodically for any changes. Your continued use of our services following the posting of changes constitutes your acceptance of such changes.

11. Contact Information

If you have any questions about this Refund Policy or need assistance with a refund, please contact us at:

The Universal Story
1 Rachel Burg
Murrayview
LS25 2AY
United Kingdom

Email: [email protected]
Phone: +44 250 869 0238